- By placing an order through our website, you seek to enter into a contract with Arctic Studio Ltd. for photography services i.e. to create and deliver images to you.
- Clients will be informed about the pricing details after receiving specific requirements e.g. number of images per product, location, quality, lighting, editing, formatting, delivery etc.
- You will be required to share the product specifications beforehand for accurate pricing and necessary arrangements like product size, product weight, number of pieces, set requirement, product assembly.
- A photoshoot will be scheduled as per client requirements and details will be shared accordingly.
- We will require time to get the product ready for the shoot e.g. taking out of the package, assembling, cleaning etc. Please note that no last minute changes or instructions will be entertained closer to the scheduled shoot date as necessary arrangements will already have been finalized.
- Clients will only be allowed to send one revision for which we will respond in 2 working days normally.
- We will not be responsible for reshooting product photos unless the photographer has failed to substantially match the requirements and instructions.
- Clients will have to resend the requirements formally in case of a request to reshoot and complete dissatisfaction with the photos. Additional charges will be charged at such an instance.
- Since photography is visual, written shooting direction is usually not clear. Therefore, it is advised that match images be taken for product position, angle, & lighting be also added to the spreadsheet provided in the General Shooting Direction Guide.
- Clients are required to submit materials sufficient to provide us with clear direction and instructions on how images should be shot.
- We retain all ownership rights and copyright of all images that we create of your product, as is common in the photography industry.
- Source or raw files will not be shared in any photo or graphic image packages. We focus on delivering consistently high quality photo sets. With that comes hand selecting the best photos, color correcting, & retouching images to put the best ones forward. We retain source/raw files for any future work with us, but they will not be delivered in the final delivery.
- You may, however, allow other retailers such as Amazon or selling sites to use the images to promote the sale of their products. If you are a wholesaler, then you may allow your retailers to use the photos.
- All prices are subject to the price at time of order, and subject to change at any time.
- No refunds will be fulfilled after submission of requirements or when the shoot has taken place.
- After placing an Order, the Customer is responsible for arranging shipment of the products to be photographed to Arctic Studio Ltd..
- Do not send us or drop off a product before an order is placed. We send and receive many packages daily and if a shipment arrives without an order number on it then we have no way of tracking it in our inventory system. We will not be responsible for lost products or delays due to a Client’s failure to comply with this policy.
- All costs associated with shipping products to Arctic Studio Ltd. are the sole responsibility of the Client. Clients bear the risk of damage or loss until the products are delivered to the Arctic Studio Ltd. address.
- Once the products arrive at the Arctic Studio Ltd. they will be checked for damage. Which, if present, will be reported to the Client within 24 hours.
- Client agrees to have the product mailed to and arrived at the Photography location (address given in Order Confirmation Email), knowing the photo delivery date depends on the arrival date of their sample (see order confirmation email for exact date of delivery).
- To ensure that Arctic Studio Ltd. produces the highest possible quality image, clients need to provide with a new and unused product and ensure the product and packaging arrives undamaged with correct label position.
- Arctic Studio Ltd. will not be responsible or liable for any failure or delay in the performance of its obligations hereunder arising out of or caused by, directly or indirectly, forces beyond its control, including, without limitation, strikes, work stoppages, accidents, acts of war or terrorism, civil or military disturbances, nuclear or natural catastrophes or acts of God, and interruptions, loss or malfunctions of utilities, communications or computer (software and hardware) services.
- We aim to offer the best prices in the industry in order to alleviate many of the large production costs associated with a large firm; while our results compete with that of a large production house, we want our clients to understand that they’re referring to our expertise on Amazon photography when working with us.
